OpenOffice 3.2 crashes (on close, save, random)

I'm a Linux user. I'm running Ubuntu (yes, because I'm not smart enough to install Debian, I know it). I like the idea of having most of my hardware issues sorted out up front. Hey, I installed Debian once, a couple of years ago, and just trying to work out my display resolution was enough for me.

When Ubuntu 10.04 Lucid was released I took the plunge to move to a new(ish) PC with a clean install. With that came OpenOffice 3.2. Which on my machine appears to be the buggiest piece of non-productivity software I've ever used. Now I know it must be my machine causing problems, because I'm not a software tester and I can get it to crash about 10 times per day (no exaggeration). So, what's the problem?

Well, I'll be editing something in the Writer and Presentation applications and suddenly OpenOffice will just die. No sign of nothing. Anywhere. Look at the System Monitor or run a terminal with htop and I see its still there. I fixed this (in the same way that I stopped Gnome crashing on this new-ish PC). I disabled Compiz. I just went to System | Preferences | Appearance and set the Visual Effects to None. No more Gnome crashing. It sounds like the Intel graphics device on my cheapie Nettop MSI Wind PC is not well liked by the Linux display drivers.

So now OpenOffice doesn't just go into hiding, but we actually get the proper 'recovery' dialog. Basically tells you that OpenOffice dies, sorry, and we'll try and recover your documents. Of course, I had the autosave set for 15 minutes, which is way too long when the program dies every 10. Changed that.

Now what? I'm trying two things:

1. In the OpenOffice Options I deleted the Evolution connection from OpenOffice.org Base | Connections - don't know why, but I don't need these two programs being inextricably linked
2. Deselect Use Hardware Acceleration from the Option OpenOffice.org | View menu

My guess is that #2 might help a bit. Maybe if my graphic card is not well supported, turning off Compiz helped to not crash Gnome, perhaps turning off funky hardware acceleration in OpenOffice will help not crash OpenOffice. That's my theory. I'll let you know pretty soon if its going to work!

[Edit: June 17th, 2010]
Yeah, nice try amigo. I got through most of the day, then I flipped back from browsing (in Chrome) to OpenOffice (using an Alt-Tab I think), and BLAM! - OpenOffice crashed. I hadn't touched it in ages. I think the hardware acceleration helped, a bit. But this crashed when the memory usage was high (maybe even paging) due to running a virtual machine in VirtualBox, and also running RhythmBox to listen to some tunes. There have been hints on the Ubuntu forums that playing music can be an issue. I wonder,  just wonder if OpenOffice tries to send some sort of alert sound, and this conflicts with the other PulseAudio stuff going on, and OOo just says 'no way'. Either way, back to the drawing board on fixing this problem.

[Edit: June 21st, 2010]
I've been playing around to see what the issue is here. I'm running with Sun Java "1.6.0_18 with accessibility support" according to the OOo options. I will try switching to the Free Software Foundation 1.5.0 JRE in a while. But first... I installed an alternative window manager: OpenBox. I've just run
> openbox --replace &
to see if there is some weird issue with Metacity, though I highly doubt it. I'll try for a while anyway.

[Edit: June 22nd, 2010]
Nope, not a Metacity issue, but I think I have made progress on this one. At least, I've not seen a crash in hours. I think the problem was self-induced. I stupidly wanted to make OpenOffice run as fast as possible, since it can be a bit sluggish sometimes. So I went with the option to run as native code using GIJ / GCJ. I installed the package openoffice.org-gcj that describes itself as:

This package contains the .jars from openoffice.org-java-common compiled to native to make the Java features of OOo faster when using gij.

Plus I installed GIJ and some other GCJ stuff. Well, I dumped it, removing the OOo component and anything with GCJ or GIJ in the package name. Restarted OOo and I've not had a crash since. I'm not quite ready to claim it really is solved, but I'm happy enough so far.

[Edit: June 25th, 2010]
It is better, but still goes splat. Next step is a complete uninstall, purge of configurations and reinstall. Maybe I'll get lucky.


[Edit : June 30th, 2010]
Done with it. I completely removed OpenOffice as packaged by Ubuntu, and downloaded the most recent release from openoffice.org
This is the 3.2.1 release, where Ubuntu was back at 3.2.0-ubuntu7 or something ridiculous.
The install is more painful in this way. I downloaded the 32 bit DEB version. Extracted everything to a directory, then installed with some nasty setting using dpkg.

cd DEBS
sudo dpkg -i --force-overwrite --force-depends openoffice.org*.deb desktop-integration/openoffice.org-debian-menus*.deb
# now, because the package manager is still telling me there are issues:
sudo dpkg -i ooobasis3.2-core06_3.2.1-18_i386.deb

Maybe this will work!

[Edit : July 6th, 2010]
OK. So I'm an idiot. All my dates for my edits said July, when I was really in June. So now its really July, its probably important for me to update this a little more.

Since I've transitioned to the 'vanilla' version of OpenOffice, it seems to be crashing less. I still have some nasty Word format DOC files that seem to cause problems (especially those with Word drawing stuff in them), but its better. My wonder is if there is an extension or may a skin that is Ubuntu specific that is causing some trouble.

Since I have not managed to be smart enough to download debug versions of the software (and frankly the OpenOffice website hasn't been particularly helpful in this regard), I'm going to have to assume that I'm not really going to be able to help, and it will just fix itself.

[Edit : August 10th, 2010]
I think I may just have the answer. I was getting this rather horrible message related to UNO in the crash reports that were being sent. Anyway, something was bugging me about the way OpenOffice was doing a spell check or something nasty in the background. I disabled Spellcheck, Hyphenation and Thesaurus from the Options. Then re-enabled the spellcheck, and nothing has crashed in a while. I hope this is the fix I needed.

[Edit : September 1st, 2010]
None of my efforts have succeeded. But I have just got through a day without a crash...


Yesterday I removed a slow Intel 5100 wifi card from my PC (this was an ill advised add-on). I had been struggling with the iwlagn wifi driver being unreliable for ages, and finally got round to rewiring to get a direct ethernet connection from my router. Anyway, for the first time in months I have run all day long without an OpenOffice crash. With multiple documents open, with all the activities I do still being done.

Really could this be related to a piece of network hardware? This might explain why people are seeing different results on different machines - a different wifi card, or different driver version perhaps. Maybe OOo or one of its components tries to chat to the network unnecessarily during certain events and it gets confused. Either way, I hope my luck holds out.

[Edit : October 13th, 2010]

In case anybody was wondering, no, my last 'fix' did not fix the problem. But if you check my post Chroot - ooh now I can run OpenOffice I think I have finally found a way to run the software without a crash. I've gone two days, with intensive editing, and some memory hogging VMs running in the background, and hey presto, no crash. So what? Well, a comparison with apt-show-versions showed me a couple of differences in OOo that appear worrying. Worrying that I shouldn't have to remove them, but worrying that if I don't I'm going to be battling this thing forever. Lets see if a quick sudo apt-get remove openoffice.org-gtk openoffice.org-gnome solves my problems. There were lots of discussions about this back in an earlier Ubuntu version,  Feisty or Gutsy I think. I'll keep you posted on this new revelation.

The dull details:

-PCI Devices-

Host bridge : Intel Corporation 82945G/GZ/P/PL Memory Controller Hub (rev 02)

VGA compatible controller : Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02)

Audio device : Intel Corporation N10/ICH 7 Family High Definition Audio Controller (rev 01)

PCI bridge : Intel Corporation N10/ICH 7 Family PCI Express Port 1 (rev 01)

PCI bridge : Intel Corporation N10/ICH 7 Family PCI Express Port 2 (rev 01)

PCI bridge : Intel Corporation N10/ICH 7 Family PCI Express Port 3 (rev 01)

PCI bridge : Intel Corporation N10/ICH 7 Family PCI Express Port 4 (rev 01)

USB Controller : Intel Corporation N10/ICH7 Family USB UHCI Controller #1 (rev 01)

USB Controller : Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 (rev 01)

USB Controller : Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 (rev 01)

USB Controller : Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 (rev 01)

USB Controller : Intel Corporation N10/ICH 7 Family USB2 EHCI Controller (rev 01) (prog-if 20)

PCI bridge : Intel Corporation 82801 PCI Bridge (rev e1) (prog-if 01)

ISA bridge : Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge (rev 01)

IDE interface : Intel Corporation 82801G (ICH7 Family) IDE Controller (rev 01) (prog-if 8a [Master SecP PriP])

IDE interface : Intel Corporation N10/ICH7 Family SATA IDE Controller (rev 01) (prog-if 8f [Master SecP SecO PriP PriO])

SMBus : Intel Corporation N10/ICH 7 Family SMBus Controller (rev 01)

Ethernet controller : Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 02)

Network controller : Intel Corporation Wireless WiFi Link 5100